Orders are released for dispatch only upon receipt of cleared payment in full. The website does support International Shipping. Prices and the transaction currency are all in Australian dollars (AUD) and include Goods and Services Tax. Shipping costs are calculated in the checkout process. All costs associated with dishonoured cheques or credit card transactions are borne by the purchaser.
Shipping practices and delivery policy
We aim to dispatch in-stock items within three working days of receipt of payment. For orders within Australia allow 7 days from the placement of order to receive goods and for International orders 14 days. International orders will vary depending on exact location.
For larger orders, custom orders and back-orders, please allow 3-4 weeks for delivery or as negotiated with Richard Woodward & Associates. Unfortunately, delivery dates depend on a number of factors outside of our control and we therefore cannot accept responsibility for delays. We will, however, endeavour to keep you informed at all times as to the progress of your order.
Unless you instruct us otherwise, orders which are unable to be filled from in-stock items may be delivered in instalments.
We generally ship by way of Australia Post for domestic orders and Australia Post Air Mail for International orders. However, for large orders we may elect to utilise an alternative carrier without prior notice. Additional charges will apply if you require expedited or special delivery.
The deposit of goods with our nominated carrier for shipment constitutes supply for the purposes of this agreement, and, as a consequence, all risk associated with the loss of, or damage to, goods in transit rests with the purchaser. Similarly, the costs of, and sole responsibility for, transit insurance rests with the purchaser.
If goods are not available we will notify you within two business days
Refunds and Returns
We will happily refund or exchange if the product is damaged and returned to us.
Richard Woodward & Associates Pty Ltd is the legal owner of all intellectual assets. Under no circumstances may our intellectual assets, or those of our suppliers and partners, be reproduced in whole or part, or utilised in any manner whatsoever without the written consent of the copyright or trademark owner.
The purchaser agrees to indemnify and hold harmless Richard Woodward & Associates Pty Ltd, and all officers and agents, from any liabilities that may arise from activities associated with the supply, or failure to supply, goods or services. This includes, but is not limited to, damages that may arise from the use of the company’s web sites or credit card payment facilities.
These terms and conditions should not be construed as to limit any other rights that we possess by way of contract or under common or statutory law. Where any provision of this agreement purports to exclude, restrict or modify any provisions of the Trade Practices Act 1974 as amended or any other statute which by reason of such statute cannot be excluded, restricted or modified, then such provision shall be deemed to be severed and deleted from the agreement, and the remainder of the agreement shall continue in force as though such provision had never been incorporated within the terms of the agreement.
Your request for goods or services, and/or use of the company’s websites, is deemed to indicate your acceptance of these terms and conditions.
Our website uses Secured Sockets Layer (SSL) Version 3.0 – RSA Public Key 1024 Bits: this is represented by the gold padlock that appears on your browser. When SSL is being used the “http://” will change to “httpS://”. It means that all communications between your browser and our webservers are encrypted whilst in transit.
PCI DSS: This stands for Payment Card Industry (PCI) Data Security Standard (DSS). PCI is an organisation created by the credit card companies ensuring there is a common set of industry tools and measurements to help ensure the safe handling of sensitive information in particular credit card details. Merchants and service providers who store, process or transmit credit cards need to be compliant with the PCI guidelines. If not they can be fined or prevented from handling credit card information. The Web Showroom – which hosts this website – and its content management system (Mission Control) are PCI compliant.
Your privacy is protected as per the Privacy Act 1988.For more information on the operation of the Privacy Act 1988 and privacy in general, users can visit the Privacy Commissioner’s website at www.privacy.gov.au.
Any information gathered by Richard Woodward & Associates Pty Ltd in the course of business will not be sold, leased or given to any third party without your specific consent. The information collected is for the sole use of Richard Woodward & Associates Pty Ltd to assist us in the provision of services for our clients. Information may be disclosed when required to law enforcement agencies.