Richard Woodward

Strategic Planning Facilitator, Business Development & Sponsorship Training

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Calls to prospects – prepare for the best outcome

The telephone is a communication vehicle where you only have one chance to make a first impression and like many aspects of the business development process, preparation can dramatically enhance your performance. Here are some points you might like to consider before your next call.

Physical location

Ensure that your physical location is conducive to having a productive conversation. Ideally you want a quiet location with no background noise or interruptions. If you are in an office that does not have this, consider using a meeting room to make those important calls.

Frame of mind

A positive frame of mind is essential. If you are not in the right frame of mind, hold that call.

A useful technique for getting into a positive state is to remember a previous phone call that went well and to re-associate with the positive feelings of that experience.

Also “visualize” your next call; feel, hear and see yourself speaking in a confident, friendly, engaging, professional and assertive manner with the prospect responding positively to you.

Clear objectives

Be clear on the objective of your phone call. If you are providing a service or solution requiring a degree of financial commitment, it is unlikely that the prospect will buy on the phone, so the objective of the call is to get a meeting. Once a meeting has been agreed, end the call and start preparing for the meeting.

Research

Ensure that you have undertaken enough prospect research to help you have a meaningful conversation.

Structure

Ensure that you have planned the key elements of your call – the conversational milestones- which should include; informing them of the purpose of your call, demonstrating that you have done your homework on their business, creating interest of what’s in it for them and outlining what you want to happen next.

Objections

Think through their potential objections and your response.

Pen and paper ready

Have pen and paper ready to capture the key points of the conservation – avoid the “what was that other point they said was important?” thought to yourself after the call.

Practice the call

Role play a call with a colleague; it might give you an insight on how to improve your performance in the real call.

Good luck!

Categories: Questioning and listening skills, Sales techniques

RICHARD BLOGS REGULARLY ON:

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About Me

Richard is a business development strategist, trainer, speaker and author who has worked with leading organisations since 2004 to help them attract and retain new business.

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Richard Woodward & Associates Pty Ltd PO Box 908 Bondi Junction 1355 Sydney, Australia

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Email: richard@richardwoodward.com.au

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